1. Scope of Agreement

This Consumer Rights & User Agreement applies to all visitors and customers of kauparcae.info and Crown Spa Turkish Bath & Massage.

By accessing our website, submitting a reservation request, or purchasing services, you agree to the terms outlined in this agreement.

2. Service Nature

Crown Spa Turkish Bath & Massage provides wellness and relaxation services including:

• Turkish Bath (Hammam)

• Massage Therapies

• Spa Packages

All services are provided for relaxation and wellness purposes only and do not constitute medical treatment.

3. Consumer Rights

In accordance with applicable Turkish consumer protection laws:

• Consumers have the right to receive accurate information about services and pricing.

• Consumers have the right to request clarification regarding reservations and policies.

• Consumers may cancel appointments according to our Cancellation Policy.

For disputes, consumers may apply to relevant Consumer Arbitration Committees or Consumer Courts in Turkey.

4. Reservation & Distance Service Notice

Reservations made through our website, WhatsApp, phone, or email are considered distance service requests.

Since spa and massage services are time-specific and scheduled appointments, cancellation rights may be limited once the service time has been reserved, in accordance with applicable regulations.

5. Pricing & Transparency

All prices are clearly communicated prior to service confirmation.

Crown Spa reserves the right to update pricing; however, confirmed reservations will not be affected by later changes.

6. User Responsibilities

Users agree:

• To provide accurate and complete information during booking

• To inform the spa of any medical conditions prior to treatment

• To behave respectfully toward staff and other guests

Failure to comply may result in refusal of service.

7. Health & Liability Disclaimer

Guests are responsible for informing therapists about:

• Medical conditions

• Allergies

• Pregnancy

• Injuries

Crown Spa Turkish Bath & Massage shall not be held liable for complications arising from undisclosed health conditions.

8. Data Protection

Personal data collected through reservations or inquiries is processed in accordance with our Privacy & Security Policy and applicable data protection laws.

9. Dispute Resolution

In case of disputes, Turkish Law shall apply.
Consumers may apply to the Consumer Arbitration Committee or Consumer Court in the district where the spa is located.

10. Contact Information

Crown Spa Turkish Bath & Massage
Dodo Hotel Old Town, Hoca Paşa, Nöbethane Cd. No:20
34110 Fatih / Istanbul, Turkey
Phone: +90 533 286 33 92
Website: kauparcae.info